REAL TIME REVIEWS FOR PLUMBERS
The Reputation Platform that Works!
BUILDING AN ONLINE REPUTATION IS NOW EASIER
The reputation of your plumbing business is your most valuable asset. You might not realize it, but your customers and future customers pay more attention to what other people say about you than what you say about yourself on your website. Capturing and posting online reviews can take time and effort. RealTime360 has software that can make it easier, so you can post more reviews and raise your customers’ confidence.
WHY ONLINE REVIEWS ARE
IMPORTANT FOR PLUMBERS
Humans are social creatures by nature. We like to interact with each other and ask the opinions of others. In a study on consumers, it was found that 87% of buying decisions begin with online research. The average customer reads at least 10 online reviews before they decide to purchase, and other statistics say this is even higher among different age categories.
Social proof is one of the most important sections of your website, but how do you gather positive reviews and build customer confidence in the plumbing services you provide? Building an online reputation takes time and effort, and reviews are an important part of this process, but where do you begin?
PLUMBERS BENEFIT FROM
REAL TIME REVIEWS
The first challenge in keeping up with reviews and building your online reputation is finding out where people are posting them. If a negative review is posted, and it happens to everyone, how you respond to it can have a big impact on your online reputation. It takes effort to overcome the effects of even one negative comment. The last thing you want is a negative comment sitting around on a platform that you do not even know about and do not respond to appropriately.
It is next to impossible to keep up with all the places people post reviews about your business. You and your staff do not have time to continually monitor them, keep track of them, and respond to them. That is why software like Real Time Reviews can help you manage your online reputation and stay on top of it so that you are in control.
In today's world, businesses face competition in getting reviews. It is not enough to just have one or two reviews posted on your website. Customers will often choose the business that has the most positive reviews and the highest star rating. Also, customers want to see more recent reviews and might not consider older ones valid.
Managing your online reputation requires continual monitoring and responding to comments in a way that builds trust. This plays an important role in not only broadening your local market but in converting leads to paying customers. When managed properly, reviews can help you build a loyal following who will call you and recommend you to others whenever they need plumbing services.
HOW REAL TIME REVIEWS WORKS
Real Time Reviews offers a complete online reputation and management system. It allows you to collect reviews from customers and have them automatically posted on Google, Facebook, other social media websites, and service aggregator websites. It gathers reviews from many different sources and helps build a vast library of satisfied customers who have used your services.
The best part is that you can respond to all the reviews through your dashboard at once, saving you hours of work each week. You can track which employees are getting the most reviews from customers, and your plumbing technicians can collect reviews from customers while on the job. This software makes it easier to gain a clear picture of how your market sees you.
Gaining an overview of what your customers are saying about you can provide valuable insights into the things you are doing right and the areas where you could stand to improve. You can combine Real Time Reviews with our other products, such as Real Time Chat and Real Time Social for an integrated solution that is easy to manage.
WHAT YOU GET FROM THE
REAL TIME REVIEW SOFTWARE
Real Time Reviews make it easy to manage your reputation from a single location. The most important thing you get is a valuable insight into how your business is viewed in the community. Here are some of the features that come with the software package.
REAL TIME REVIEW ALERTS
REVIEW MANAGEMENT DASHBOARD
BULK AND SINGLE REVIEW REQUESTS BY TEXT OR EMAIL
EMPLOYEE-LEVEL REVIEW TRACKING FOR GAMIFICATION
GOOGLE LOCAL SERVICE ADS REVIEW WORKFLOW
HARNESSING THE POWER OF
ONLINE REVIEWS FOR PLUMBERS
The reason RealTime360 built Real Time Review software is that we know the importance of building your online reputation for local businesses.
Before making a purchase, 82% of customers seek recommendations from friends and family before deciding to make a purchase. If they have friends and family in the local area who have used plumbers, they will usually ask them who they use and how well they like them before picking up the phone and making a call.
Repetition is a significant part of advertising, and 63% of customers need to hear company claims between three and five times before they will believe it, but 70% of people will trust an online recommendation from someone they do not even know.
Customers need to read an average of 40 online reviews before they will believe that a four or five-star rating is an accurate picture of what they can expect to experience from a company.
About 85% of consumers do not think that online reviews over three months old are still valid.