REAL TIME CHAT FOR ROOFERS
The live chat platform for Human Response - not Robots
REAL TIME CHAT MOBILE CUSTOMER SUPPORT FOR ROOFERS
The customer support experience can make or break how a customer rates your business. Nearly 79% of all customers said they consider reviews to be as credible as a personal recommendation. Your roofing business depends on recommendations and ratings for filling your calendar before the season begins. Real Time 360 takes pride in our Real Time Chat solutions that can help you manage your customer relationships and take your roofing business to the next level.
Website Visitors Are Prompted To Engage With The Live Chat Popup.
Visitor Submits Information And Continues Chat Via Text Messaging On Cell Phone.
Your Support Agents Are Notified On The Real Time Chat Mobile App. First To Respond Is Assign To The Chat.
REAL TIME CHAT AIMS TO HELP
The most important thing to realize is that you might be tempted to offer solutions that are automated and lower cost, but this can be a mistake. You need to think about how your customer sees the customer experience and the impact that will affect your ability to drive business and turn potential customers into paying customers.
One solution that many small roofing companies choose is a chatbot that can direct customers to the answer they need with little input from a live human. These are some of the more cost-effective solutions being offered, but they can end up costing you much more than they save.
The problem is that an automated chatbot system treats your customers like they are a number, and not all of their possible questions can be included in a database. In a recent survey, 29% of customers expressed frustration when these types of customer support solutions gave them an answer that is not responsive to their needs.
Real Time Chat helps your roofing business respond to your customer’s questions efficiently and in a way that makes them feel like they are special. When a message comes in, it is presented to multiple members of your staff. The first one to respond gets the call. This means your customers do not have to wait in line, and they have connected with a human right away. If your customer has a roofing emergency, they want to know they can count on getting a human on the other end of the line who can help. When they are happy, they are more likely to recommend your business to others in the future.
REAL TIME CHAT BENEFITS
ROOFERS LIKE YOU
The Real Time Chat feature has many benefits for roofing businesses. The most important benefit is you can build positive relationships with customers and those who contact you for a quote. The app is easy to use, and you can manage it from a dashboard on your phone that is easy to use.
It allows you to convert leads into customers through responsive, live interaction with those who contact you. The system will send you and your staff notifications if a call goes unanswered so that it does not result in a lost or angry customer. You can see reports to see how your customers rate their chat support experience, so you can take action to make it even better.
Real Time Chat allows your customer to initiate a chat session on your website and continue it on their mobile phone. They do not have to keep their browser open, and they will be sure to be notified of any response on their cell phone.
Many people prefer mobile phones as a mode of communication. The best part is that they can contact you from anywhere, and you can respond to their concerns from anywhere, too. You can give your customers fast, personal responses from the job site or your office.
HOW TO USE AND INSTALL
REAL TIME CHAT
Using Real Time Chat is as easy as using other apps on your phone. The best part is that Real Time 360 provides excellent support and can help you get up and running quickly.
Here are the steps to install and begin using the software.
DOWNLOAD AND INSTALL THE APP
ADD YOUR STAFF TO THE APP
SET ACCESS PERMISSIONS
START RECEIVING CHAT MESSAGES FROM LEADS AND CURRENT CUSTOMERS
WHY ROOFING CONTRACTORS RELY ON
REAL TIME CHAT
For many roofing companies, the first concern is providing excellent roofing services for their respective customers, but contractors also know the importance of taking care of their customer’s needs and answering their questions quickly. Real Time Chat gives you a way to do both without the need to hire additional staff or rely on chatbots.
With Real Time Chat, it is easy to:
Create logins for staff quickly and easily from the app.
Control staff access and permissions from the dashboard.
Receive unanswered call alerts so you can respond before the query is lost.
Remove Real Time Chat from staff phones remotely if needed.
Receive push notifications of incoming messages from customers.
Receive up-to-date customer satisfaction and performance reports.
STATISTICS ON REAL TIME CHAT FOR
Studies found that customers prefer using the phone over any other type of support, but they chose chat as their second choice 85% of the time. They do not prefer social media and email support because they can have to wait 24 hours or longer for a response. If you are using email and social media, it might be costing you more than you think.
Over 73% of customers said they want to feel that the company values their time. Real Time Chat allows you to give your customers the fast response they want.
Nearly 51% of customers prefer a company that offers responsive chat solutions over those that offer email, social media, and automated responses.