REAL TIME CHAT FOR HVAC
The live chat platform for Human Response - not Robots
REAL TIME CHAT FOR HVAC SERVIDCES RESPONDS TO CUSTOMER NEEDS
You know that as an HVAC service provider, your customers have questions. Whether it is a question about why their furnace is making strange noises, or they want a quote for a new furnace installation, having a way for them to reach out to you with their questions and concerns is essential to your business. Quick response is especially important if you offer 24/7 emergency services. Real Time 360 offers solutions that help you be responsive to your customers and offer them excellent customer service.
See how our Real Time Chat solutions can help you grow your HVAC business.
Website Visitors Are Prompted To Engage With The Live Chat Popup.
Visitor Submits Information And Continues Chat Via Text Messaging On Cell Phone.
Your Support Agents Are Notified On The Real Time Chat Mobile App. First To Respond Is Assign To The Chat.
LEARN ABOUT REAL TIME CHAT FOR
The main concern for the customer is the ability to get the right answers fast, and it is easy to forget that it is important not to sacrifice quality over speed when it comes to responsiveness. Chatbots and autoresponders can seem like a cost-effective solution, but this can come at the cost of customer relationships. The problem is that it is not possible to include the answer to every customer’s question in an answer database. Customers who do not get their issue resolved the first time become frustrated and are more likely to rate their customer service experience as poor.
Real Time Chat is an innovative solution that allows you to have chat conversations with your customers using a mobile phone app. It has an advantage over traditional chat software because when a message comes in, it is automatically sent out to different members of your staff at the same time. The call is routed to the support person who is the first to respond. For your customers, this means no waiting in line for the next customer service representative. If a call is not answered promptly, a notice is sent out to your staff and you.
The service can be managed by a single dashboard. This means that is the system can be managed quickly and easily from any location. Knowing that a live person is on the other end of the line ready to answer their call gives customers confidence in your HVAC services. In a recent survey, nearly 29% of customers said they were frustrated by systems that route them to recordings or general resources but that do not address their concern. They want to feel like there is another person at the end of the line to respond to their needs.
BENEFITS OF REAL TIME CHAT FOR
The ability to grow your HVAC services depends on your ability to offer excellent customer service. Responsive customer service can turn an angry customer into a loyal one. They need to know that you are there for them and ready to respond to their needs. This is something that a bot or automatic responder cannot do.
When your customer has a furnace that is not putting out heat in the middle of the winter, they cannot wait for you to respond by email or social media 24 hours later. They need a response now, and Real Time Chat allows you to connect quickly with someone who can get a crew out and get the heat back on as quickly as possible. This is where Real Time Chat has an advantage over other chat software.
USING REAL TIME CHAT
Real Time Chat software is easy to set up. All you need is your mobile phone, and you are ready to begin. It is much like installing and setting up almost any other type of software. Here are the steps.
DOWNLOAD AND INSTALL THE APP ON YOUR PHONE
ADD YOUR STAFF THROUGH THE DASHBOARD
SET STAFF PERMISSIONS
START RECEIVING MESSAGES
WHAT REAL TIME CHAT CAN DO
The best part about Real Time Chat is that you can operate the entire system from the dashboard. You can manage your chat system even when you are on a job site. From your phone, you can:
Create logins for staff members.
Control staff access and permissions quickly.
Receive unanswered call alerts.
Remove Real Time Chat from staff phones remotely.
Receive incoming message push notifications.
Track customer satisfaction and performance through reports.
Real Time Chat makes managing customer support easy and lets you get back to doing what you do best in your HVAC business.
REASONS TO CONSIDER REAL TIME CHAT SUPPORT SOLUTIONS FOR
The data is clear, and customers prefer phone support 91% of the time. The phone is their first choice, but they will choose live chat as their second choice 85% of the time. They like the responsiveness and the ability to resolve their issues quickly.
They do not prefer email and social media as a customer support option because they might have to wait 24 hours or more before they get a response. They want to get their answers and get on with their day.
Nearly 73% said that when they feel the company values their time, they are more likely to consider the experience a good one.
Offering customer service using chat adds value to your HVAC business. Almost 51% of customers said they were more likely to choose a company that offers this option. As you can see, Real Time Chat offers solutions that can give you an edge over other HVAC businesses in your local area.
Approximately 95% of customers also said that they prefer quality over speed when it comes to customer service. The best news is that Real Time Chat allows you to offer both quality and speed using this technology.