REAL TIME CHAT FOR DENTISTS
The live chat platform for Human Response - not Robots
REAL TIME CHAT FOR DENTISTS PROVIDE ROUND-THE-CLOCK PATIENT SUPPORT
For those in the dental industry, customer support is a matter of building patient confidence and customer trust. Patients and potential patients want to know that they can reach out to you and get answers when they need them. If they have a dental emergency, they want to know that they do not have to wait until the office opens to get help and advice. Real Time Chat allows you to give fast responses to your patients through their mobile phones. Let's see how it can help you be more responsive to the needs of your patients both during and after office hours.
Website Visitors Are Prompted To Engage With The Live Chat Popup.
Visitor Submits Information And Continues Chat Via Text Messaging On Cell Phone.
Your Support Agents Are Notified On The Real Time Chat Mobile App. First To Respond Is Assign To The Chat.
A LOOK AT REAL TIME CHAT FOR
Many questions like billing questions, scheduling questions, and general concerns can be answered by your office staff during the day. The problem is that dental emergencies often occur after hours. Your patient needs answers, and sometimes, they cannot wait until the morning.
Real Time Chat allows you to ask them questions and interact with them to decide an appropriate course of action. This gives your patients confidence, and they know that you will be there when you need them. It also means that they will be more likely to give you a good review and help you grow your dental practice.
When people in your local area are looking for dentist, they often ask for advice from others. Almost 79% of all customers said that they consider reviews to be as important as personal recommendations from someone they know. Anything you can do to improve your reviews and ratings will help build confidence and help you grow your local business.
When a patient calls needing help after hours, the last thing you want is them sitting in line waiting for their turn for a support specialist who can answer their question. Real Time Chat takes a different approach. When a customer or patient contacts you by the message pop up on your website, the message is routed to many different members of your support staff. The call will be routed to the first one to respond.
The conversation can begin on the website chat and then transfer to mobile phone messaging services. This means that the person does not have to stay near their computer with their browser open and will know when a support person responds through notifications on their phone. Another way this service could help dentists is that it gives you the ability to receive pictures from the patient so that you can make a better assessment and give them appropriate advice. This is something that you cannot do easily through website-based chat services.
BENEFITS OF REAL TIME CHAT FOR
You can see that Real Time Chat offers many solutions that could help you be more responsive to your patient’s needs. This system is much more efficient than the standard answering service that gives your patients a standard answer to call 9-1-1 if it is an emergency or to contact the office during business hours. Your staff can be trained to assess the situation, do screening, and know when the criteria have been met to contact you through the system for advice and directions.
The best part is that the system is easy to use, and it is customizable. As your practice grows and you want to add more staff, Real Time Chat makes it easy to scale and add more support professionals.
The needs of those in the dental industry are different from other professions in that when their customers have an emergency, and they cannot wait for answers. The app is easy to use, and it has a user-friendly dashboard that makes managing your staff easy. Real Time Chat allows you to create a responsive system that assures a message will be answered as quickly as possible. If there is a message that goes without being answered promptly, the system will send a notice to you and your staff.
REAL TIME CHAT IS
EASY TO INSTALL AND USE
The process for installing it, setting it up, and starting to take calls is easy. All you have to do is:
INSTALL THE APP
ADD CUSTOMER SUPPORT STAFF
START RECEIVING CHAT MESSAGES
You do not have to spend time setting up complicated software and taking time to train your staff on a complex system. The system is easy for customers, easy for your support staff, and easy for you.
WHY REAL TIME CHAT IS AN
EXCELLENT CHOICE FOR DENTISTS
Real Time Chat makes it easy to respond to your patients’ needs in a timely and efficient manner. The app makes it easy to:
Create logins for new staff.
Set access and permissions.
Receive unanswered call alerts.
Remove the app from staff phones remotely.
Receive push notifications of messages.
Receive timely customer satisfaction and performance reports.
REAL TIME CHAT
Recent studies found that when it comes to patient or customer support, they choose phone as their first preference, but they choose chat features 85% of the time as their second choice. Real Time Chat allows you to give them the best of both worlds.
For a dental practice, patient support by email or social media is not acceptable because it can take too long for messages to be relayed. Over 51% of customers said they would consider a practice that offers chat support over one that offers only social media or email support. For common questions, like billing, scheduling, or general questions about insurance or procedures, these might be acceptable, but when there is an emergency, your patients need to know they can get the answers they need quickly.